Politique de remboursement
This return and refund policy applies to all clothing and accessory products purchased on us.paioxala.com, meeting Google Merchant Center transparent after-sales requirements and US consumer protection laws.
2.1 Return Eligibility
Customers can apply for returns within 30 calendar days from the date of order delivery. All returned items must be unworn, unwashed, undamaged, with original tags and packaging intact. Used, stained, damaged or custom-modified apparel products are not eligible for return or exchange.
Discounted clearance products are final sales and cannot be returned or exchanged, which will be clearly marked on the corresponding product detail pages.
2.2 Return Process
1. Contact our customer service team via support@us.paioxala.com within the valid return period, provide your order number and return reason, and apply for a return authorization.
2. After receiving our official return approval, package the product completely and send it back to the designated return address.
3. We will inspect the returned goods within 3-5 working days after receiving the package.
2.3 Refund Rules
After the returned items pass our inspection, we will initiate a full refund to your original payment method. The refund will arrive in your account within 5-10 working days, subject to the processing cycle of your payment institution.
If the product you received is defective, damaged or incorrect due to our shipping error, we will bear the return shipping cost and provide free return or exchange services.
For personal reason returns (unsuitable size, dislike of style), customers need to bear the return shipping fee.